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Refund policy

OUR 30 DAY RETURNS, REFUNDS & EXCHANGES POLICY. 

To arrange the return of any item please contact our customer service manager via email at hello@mcintyremerino.com.Please include your order number in your email. 

Returns on full price items:

If you have changed your mind about your full price purchase, McIntyre will be pleased to offer you a refund or exchange provided that:

  • The item with the original receipt is returned within 30 days of purchase. 
  • The item is in original condition and is unwashed, unworn, and returned with the orange tag attached in their original state. 

Refunds will be processed electronically within 5 days of receipt. 

Returns on sale items:

If you have changed your mind about your sale purchase, McIntyre will be pleased to offer you an exchange or credit note provided that:

  • The item with the original receipt is returned within 30 days of purchase. 
  • The item is in original condition and is unwashed, unworn, and returned with the tags attached in their original state. 
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    Shipping on returns/ exchanges: 

    You can either choose to purchase a return label from McIntyre or post the return via your own method. You can discuss this option with our customer service team. 


    Faulty Items:

    As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items purchased from Mcintyre. In accordance with Australian Consumer Law, if the item has a major failure, you may seek a refund or exchange. This does not cover normal wear & tear of any garment. Please contact our customer service manager via email at hello@mcintyremerino.com to discuss your options.  

    Thanks, the McIntyre team